FAQ

We design your custom-made trip based on what you tell us. You can send us an email or fill in our contact form and we will get back to you suggesting a time and a day for hopping on a call. During this call, you will meet your personal travel designer and you will start crafting your trip together.
Your travel designer can suggest activities and how to better organize the itinerary so that your trip will be enjoyable and will run smoothly.

You will then receive your first itinerary, which you can then fully customize together with your travel designer.

Once you are happy with your itinerary, you can confirm it by paying the deposit and our operation team will start making all the necessary reservations for your trip.

For more details on payments and cancellation policy, please refer to our Terms&Conditions.

Unfortunately, we don’t plan or book flights for our guests. We will take care of everything once you’re here in Italy. We have chosen to focus all our energies on-the-ground service, so that we can design for you a trip filled with exceptional experiences.

As soon as you pay the deposit your trip is automatically confirmed and we will lock all the hotel rooms and activities.

Within 15 days prior to your trip departure, we will send you the travel booklet (as a pdf via email), where you will find the detailed day-by-day itinerary, with the indication of meeting times and point for your activities and transportation.

You will also find a section with suggestions on “how to travel in Italy”, suggestions for “time at your leisure” and suggestions on where to eat.

Yes, LocalWonders Travel carries Professional Liability Insurance as well as a Tour Operator’s Insolvency Insurance (required by European law). For more information see our Terms and Conditions.

Note that these insurances are not Travel Insurances covering travellers’ medical or cancellation costs while on their trip (see next point).

LoalWonders Travel insurance does not cover the medical and repatriation costs of the traveler who books a trip.

We strongly recommed you will sign a travel insurance that covers medical and repatriation costs as well as cancellation costs (in case you need to cancell your trip before your departure).

Guests’ travel insurance costs are not included in the cost of the trip.

Whether or not you require a Visa to enter Italy depends on your nationality and the agreements between your country of origin and Italy. For further information, please check the Italian Ministry of Foreign Affairs website  and contact the Italian Embassy in your country.

Unfortunately, we are not able to assist our guests in obtaining travel Visas. If you are unsure about whether or not you need a Visa, and/or how to obtain one, we highly recommend contacting the Italian Embassy nearest you in your home country.

Required travel documentation (and Visas) depends on your nationality and the agreements between your country of origin and Italy. However, a passport with a minimum 6-month validity from the date of entry into Italy is usually required. If you’re unsure, please contact the Italian Embassy or Consular offices nearest to you.

In Italy, we use the Euro €. Currency Exchange Bureaus or ATMs are available in almost all of the places we will go during your LocalWonders tour.

We don’t have baggage restriction, but you should consider that – in case your custom-made trip includes trains – it is very difficult to find porters at the train stations, so in this case less would be more. On average 16-20 Kg is a good compromise between having everything you’ll need and ease of movement. Our guests comfortably use a variety of luggage types, including backpacks, suitcases, duffel bags and trolleys.

No, our tour prices do not include gratuities (tips) for the service providers you’ll encounter along the way (ie: restaurants, hoteliers, and local leaders). Tips are not compulsory in Italy (as they are in other parts of the world) though they are becoming more common and they can be significant for the people who have taken care of you during the tour.

Should you wish to tip for excellent service, you should feel welcome. We’ll included more information, including tipping guidelines, in the travel booklet you will receive before departing.